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Problems with your computer, home network, software, or technology in general, can be very frustrating. Lenovo Services Premium Support is here to help, with best-in-class skills, technology, and processes to solve the problem right the first time and save you time and hassle.

Experience the Lenovo Services Premium Support advantage.

Call us at 1-855-271-3878 or Chat with an expert any day of the week, between 8AM to 11PM Eastern (New York) time.
 Monthly Support Subscription

Having trouble with your PC or other devices? Need your own helpdesk that you can call any day of the week for support? Let Lenovo provide you with unlimited support for up to four devices.

For details on services included, click the link below.

$19.99
Per Month

Support provided for up to 4 devices which may include any combination of laptop, desktop, tablet or smartphone.

Included: Not included:

All Premium Support Services are included in the monthly subscription.

Some examples are:
  • Setup new devices including printer
  • Connect devices to wireless network
  • Configure browser, email, social media and personal printer settings
  • Configure security settings including firewall, Windows updates and anti-virus software
  • Install software
  • Diagnose operating system issues to include providing operating system repair or reinstallation
  • Diagnose and remove viruses and malware
  • Setup and troubleshoot wired or wireless network
  • Configure online backup
  • Answer “How to…” questions
  • Support for unlicensed software
  • Reinstallation of operating system without installation software & product key
  • Server support
Note: Requires a 10 month commitment. Early termination fees apply. See terms and conditions for details.
 Annual Support Subscription

Having trouble with your PC or other devices? Need your own helpdesk that you can call any day of the week for support? Let Lenovo provide you with unlimited support for up to four devices.

For details on services included, click the link below.

$199.00
4 Devices/Year

Support provided for up to 4 devices which may include any combination of laptop, desktop, tablet or smartphone.

Included: Not included:

All Premium Support Services are included in the Annual subscription.

Some examples are:
  • Setup new devices including printer
  • Connect devices to wireless network
  • Configure browser, email, social media and personal printer settings for the device
  • Configure security settings including firewall, Windows updates and anti-virus software
  • Install software
  • Diagnose operating system issues including providing operating system repair or reinstall
  • Diagnose and remove virus and malware
  • Setup and troubleshoot wired or wireless network
  • Configure online backup
  • Answer “How to…” questions
  • Support for unlicensed software
  • Reinstall operating system without Installation software & product key
  • Server support
 Basic Services

Having trouble with the basics? Let us help you get up and running by providing one of services below.

For support details included in each service, select and click a link below.

$69.00
Per Service

Software Installation

Included : Not included:
  • Install software
  • Setup internet browser
  • Configure email services
  • Install and configure anti-virus software on PC
  • Check to ensure your system is compatible with software to be installed
  • Install, configure and test the software
  • Perform necessary software updates to ensure your software is current
  • Create desktop, start menu and quick launch bar shortcuts that will help you access the application quicker
  • Installation or support for unlicensed software
  • Upgrade to Windows 8 or other operating system
  • Repair of or reinstallation of the operating system
  • Server support
This service is a single use service.

Connect Devices to Network

Included : Not included:
  • Connect up to 4 devices to your wireless network. Devices may include PCs, tablets, smart phones, game consoles, printers or storage devices
  • Ensure your new devices are visible and accessible through the network
  • Configure network security settings and confirm ISP Internet connection
  • Troubleshoot ISP internet connection issues (connection issue must be handled by ISP)
  • Printer setup or file sharing
  • Help with domains or enterprise networks
  • Server support
This service is a single use service.

ThinkVantage Tool Assist

Included : Not included:
  • Setup
  • Configure
  • Troubleshoot one of the ThinkVantage tools
  • ThinkVantage ImageUltra Builder
  • ThinkVantage data migration and rescue from encrypted storage devices
This service is a single use service.

Windows 8 Setup Help & Training

Included : Not included:
  • Assistance with registration of Windows 8
  • Assistance with installation and configuration of Windows 8
  • Explain the capabilities of Windows 8 as it pertains to your new hardware, programs or accessories
  • Teach the basic features of Windows 8
  • Answer “How to…” questions about Windows 8
  • Upgrade to Windows 8 from previous Windows operating systems
  • Provide new Windows 8 operating system software
  • Data backup and restoration services
  • Application reinstallation and settings
This service is a single use service.
 Moderate Services

Need help setting up, fixing or securing a wireless network? Is your PC slow to power up or painfully slow to use? Let Lenovo assist you by providing one of the services below.

For support details included in each service, select and click a link below.

$99.00
Per Service

PC Performance Tune Up & Browser Optimization

Included : Not included:
  • Perform a 180 step check with our automated PC tune-up tool
  • Optimize operating system settings and features to industry benchmarks
  • Remove unnecessary programs, processes and system services
  • Calibrate memory management
  • Retrieve valuable hard drive free space
  • Optimize internet & browser settings
  • Schedule defragmentation and bad sector checks
  • Update critical Windows files and service packs and enable automatic updates to keep your system healthy
  • Leverage the unique features within each operating system version
  • Troubleshoot external memory related issues
  • PCs with non-Microsoft operating systems
This service is a single use service.

Setup Personal or Home Office Wireless Network

Included : Not included:
  • Walk you through setting up, configuring and securing your wired or wireless router
  • Connect up to 4 devices including laptops, desktops, tablets, smartphones, printers or game consoles
  • Assist you in troubleshooting and repairing your network and internet connectivity
  • Help you share your files
  • Walk you through connecting a printer to a network
  • Enable network encryption
  • Update router firmware
  • Disable SSID to restrict unauthorized users
  • Create a network configuration log
  • Connect more than 4 separate nodes
  • Setup MAC address filtering, port forwarding or static routing
  • Server support
This service is a single use service.
 Complex Services

Frustrated by complex computer issues. Let Lenovo be that helping hand to get your problems resolved so you can be productive again.

For support details included in each service, select and click a link below.

$129.00
Per Service

Virus and Malware Removal

Included : Not included:
  • Comprehensive computer scan
  • Detect and eliminate viruses, spyware, malware and adware to stop annoying pop-up ads and help protect your data and identity
  • Reinstall operating system, if required
  • Configure browser security settings
  • Schedule automatic scans to prevent future infection
  • Recover files corrupted or deleted by malware
  • Registration and renewals of your personal security software
  • Reinstallation of operating system without installation software & product key
  • Reinstallation of unlicensed operating systems
Note: This service may require multiple contacts and/or call backs to complete. Troubleshooting may be time intensive due to the complexity of virus removal.
           This service is a single use service.

Windows 8 Upgrade & Data Restore

Included : Not included:
  • Help you register Windows 8
  • Walk you through upgrading from Windows XP, Vista or Windows 7 to Windows 8
  • Migrate data and settings
  • Assistance with configuring Windows 8 settings
  • Reinstall applications
  • Help restore your data
  • Answer your Windows 8 basic “How to…” questions
  • Provide Windows 8 OS
  • Recovery of lost data
  • Setup file and printer sharing
Note: This service may require multiple contacts and/or call backs to complete. Troubleshooting may be time intensive due to the complexity of process.
           This service is a single use service.

Operating System Repair or Reinstall

Included : Not included:
  • Repair your unbootable system without loss of data using Windows recovery tools
  • Help you locate data you wish to backup
  • Help you to backup data to a storage device
  • Assistance with recovering or installing an operating system.
  • Install drivers and Lenovo preloaded software
  • Remotely initialize Windows updates
  • Order recovery disc(s) for your PC if necessary
  • Install additional application software not included in the Lenovo preload
  • Setup your network connection or other PC settings
  • Recover lost data
  • Reinstall operating system without installation software & product key
  • Reinstall unlicensed operating system
Note: This service may require multiple contacts and/or call backs to complete. Recovery CD’s are not included in the service but are available at an additional cost.
           This service is a single use service.
 Android Service

Say goodbye to all those tablet issues that prevent you from enjoying your device. Let Lenovo Services Premium Support get your tablet up and running, so you can get back to enjoying it.

For support details included in this service, click the link below.

$39.00
Per Service

Android Support

Included : Not included:
  • Setup new device
  • Connect to a wireless network
  • Configure browser, email, social media and personal printer settings
  • Install of applications
  • Configure privacy settings
  • Reset operating system
  • Support or “How to…” for applications
  • Game support
  • Reinstallation of operating system
This service is a single use service.
 
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